wos138 Account & Payment FAQ

On the login page, click the "Forgot your password?" link. Enter your email address or username. We will send a password-reset link to your registered email. Click the link within 24 hours to create a new password. Your new password must be at least 8 characters and include upper case, lower case, numbers, and symbols. If you do not receive the reset email, check your spam folder or contact our support team. For security, we recommend changing your password periodically, especially after travel or if you suspect account compromise.

KYC (Know Your Customer) verification requires three documents: a government-issued ID (passport, national ID card, or driver's licence), a proof of address (utility bill, bank statement, or rental agreement issued within the last 90 days), and a selfie holding your ID. Upload clear, colour photographs. Your name and date of birth on the ID must match your wos138 account registration. Verification typically completes within 24 hours. If your documents are rejected, we will explain why and allow you to resubmit. Do not proceed with deposits until verification is complete.

From your wos138 account, navigate to the Deposit section and select your preferred payment method. If you choose local payment, online payment, or e-wallet, enter your desired deposit amount. We will redirect you to the payment provider's app or login page. Authenticate and confirm the transaction in your e-wallet. The funds appear in your wos138 account immediately upon successful payment. Your transaction receipt will be saved in your account history. If the payment fails, check your e-wallet balance and network connection, then retry. For issues completing a payment via Surabaya or other regions, contact our support team — they can verify the transaction status.

Withdrawal requests are reviewed within 24 hours. Once approved, funds are transferred to your registered payment method — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment. The arrival time depends on your bank or e-wallet provider; most transfers complete within 1–3 business days. Some banks are faster than others. Withdrawals requested during public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) may process after the holiday period. You can check your withdrawal status in the Transactions section of your account. If a withdrawal is pending longer than expected, contact support with your transaction ID.

Promotion codes are entered during account registration or in your account settings under Promotions. Look for the field labeled "Promotion Code" and paste the code exactly as provided — codes are case-sensitive. Once entered, the promotion is linked to your account immediately. You will see the bonus credited to your account if you meet the eligibility criteria (e.g., a first deposit, minimum amount). Some promotions are automatic; you do not need a code. Check the Promotions section in your account for active offers and their terms. If a code is rejected, verify the code spelling and contact support with the code details.

Live-dealer tables feature real dealers operating blackjack, roulette, baccarat, Dragon Tiger, and other card and wheel games from multi-camera studios. You see the dealer and other players in real time and interact via chat. The outcome depends on live gameplay. Slots are automated games — you spin reels featuring symbols like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Results are determined by a random number generator. Slots are faster-paced; live-dealer games are slower and more social. Both are available on wos138 24 hours a day. Choose based on your preference for pacing and interaction.

We protect your personal information using encryption, firewalls, and secure authentication. Your password is hashed and never stored in plain text. Your banking and e-wallet details are encrypted during transmission and storage. We do not share your information with third parties except payment processors (who are contractually bound to keep it confidential) or as required by law. We retain account data for regulatory compliance but delete usage logs after 12 months. We recommend using a strong, unique password and enabling two-factor authentication where available. Never share your password or security codes with anyone, even support staff.

You can reach our support team via live chat on the wos138 platform (available during business hours) or by email. Live chat is the fastest option for urgent issues. When contacting support, provide your username, account email, and a clear description of your problem. Include your transaction ID if the issue involves a deposit, withdrawal, or bonus. Support staff in Jakarta and other regions cover multiple time zones. Response time is typically within a few hours during business hours. For account security issues, contact support immediately rather than waiting. Check the Help section of your account for additional self-service options.